AAOC conducts quarterly group meetings in which quality improvement issues are analyzed. During these meetings a risk management specialist presents key points to provide education to the group members. Patient and physician satisfaction surveys, compiled and reviewed routinely to evaluate services, are shared with the providers. Areas in which we collect data and analyze outcomes include recovery times and incidents of post-op nausea and vomiting, for example.
The group routinely distributes surveys to patients, physicians, and surgery center administration to evaluate anesthesia staff. Feedback, whether positive or negative, is shared with the provider and action plans are immediately put in place to remediate any deficiencies. In the event that a complaint requires resolution, AAOC takes any complaint related to either clinical care or patient billing very seriously. AAOC administration evaluates the complaint from both sides of the issue. A period of fact gathering is conducted and followed by internal administrative meetings. A corrective action plan will be implemented, if necessary, that may consist of a variety of responses for a clinical care complaint. It has been AAOC's goal to resolve all complaints within thirty days of being notified of the issue.
Ensuring the highest quality of patient care is paramount, and provider qualifications play a pivotal role in achieving this goal. Expertise, experience, and a commitment to ongoing education empower healthcare professionals to deliver safe and effective treatments, fostering trust and well-being among patients.
Each of the physicians in AAOC is either board-certified or board-eligible and is well trained and experienced in the ASC setting.
Clinical proficiency is evaluated is evaluated on a quarterly basis. The President of the group will observe clinical skills and procedures of all providers routinely as well as on an as-needed basis.
Optimizing clinical proficiency and quality improvement are on-going processes. The AAOC quarterly meetings are utilized for the distribution of information to its service providers and discussion of any quality performance issues.
Whether joining a new facility or recruiting new providers, AAOC always seeks feedback from surgeons and centers' leadership. As recruitment of providers continues, the centers actively participate in the process. AAOC aims at complete satisfaction for the center, its surgeons, and their patients.
The relationship between the anesthesia group and the center will develop over time and we believe that carefully matching providers with the operating room team and administration is key to having a long term relationship.
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